SeatRobot’s ticketed event features make it easy to create, manage, and customize tickets that fit your event’s unique needs. From setting ticket types and pricing to tailoring fields and adding coupons, you have full control over how tickets look and function. Whether you’re hosting a small workshop or a large conference, SeatRobot streamlines ticketing so you can focus on delivering a great attendee experience.
To create a ticketed event, first start in your dashboard and click NEW EVENT.
Enter all relevant information into the REQUIRED DETAILS table, then click SAVE.
Once you press SAVE, the REGISTRATION BUTTON window will pop up. This is where ticketed events differ from free events. This registration button is only ever relevant to free events. Therefore, we'll amend the functionality of this button to ensure it doesn't show up for our guests.
To start, uncheck DISPLAY ON EVENT WEB PAGE.
Then, change the MAX REGISTRATIONS WITH THIS BUTTON to 0.
Once these steps are complete, click SAVE INFO.
Once you're back on the SETUP page, you'll want to amend and add any other aspects of your event, such as a full event description, venue, web page header image, etc. For more information on this process, refer to our SETUP and WEB PAGE articles.
After you've added content and other key information to your event, navigate to TICKETS.
Click TICKET in the TICKETS / 3RD PARTY PACKAGES table.
The TICKET panel will expand on the right. In the NAME textbox, you can choose a custom name for this ticket, or keep the name as 'Ticket'
In the CONFIRMATION EMAIL dropdown, you can choose which email you'd like your guests to receive after they've successfully purchased a ticket. If this is your only ticket, you should keep the DEFAULT TICKET CONFIRMATION as the selection. We'd recommend editing this email to your specifications before launching your event. Please refer to Default Ticket Confirmation for more information regarding this process.
In the PACKAGE TEXT textbox, you can amend what information is presented to guests when they purchase a ticket. To see where this text displays, refer to the end of this article.
Type the maximum amount of available tickets into the NUMBER AVAILABLE textbox.
If BILL ME LATER or COUPONS are relevant to this ticket, you can add them by clicking these buttons. For more information on these features, refer to their respective support articles:
INDIVIDUALS INCLUDED refers to the number of guests that are connected to this ticket. In most cases, your event will be 1 guest per one ticket, so you can ignore this section. However, if you want this ticket to include a plus one or more, click EDIT. For more information regarding this process, refer to Individuals Included.
Type in the cost of your ticket into the PRICE textbox, then click SET. Check the INCLUDE FEES IN PRICE box if that is relevant to this ticket.
Once your ticket is customized to your specifications, click SAVE.
Your ticket will now appear in the TICKETS / 3RD PARTY PACKAGES panel on the left. Check the box under the eye icon to make it visible on your event web page.
The EVENT REFUND POLICY modal will appear. Select the refund policy that you'd like to apply to this event, then click DONE. Please note, you cannot choose individual refund policies for tickets. The refund policy must apply to all tickets in your event. You cannot change the refund policy of an event once the first ticket is sold. For more information regarding this process, refer to Refunds.
Once you've made your ticket visible, it will appear on your event web page. If they click the INFO button, a modal will appear with the package text.
Guests will be able to register for your event by clicking TICKET. The package text also appears in the modal used for registering and purchasing a ticket.
Thank you! If you have questions about this process, or any other features in SeatRobot, please reach out to support.
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