Choosing Your 'From Email'

Your 'From Email' is the actual email address that is recorded as the originator of any email you send out from SeatRobot. 

Your recipients' email programs read this address to see if they recognize the sender, whether you have sent an email before, whether you are in the recipients' contact list etc. Email sending services and security programs use this email to determine whether or not you are a 'safe' sender, whether you have a history of sending spam etc.

When you set up your account with SeatRobot you are asked to choose a default 'From Email' address which is verified by our email sender service (AWS). This allows you to have your organization's domain (e.g. x@yourcompany.com) as the originator of your emails. This helps cut down on your email bounce count and allows companies you interact with to recognize emails sent by you through SeatRobot.

Once you have set up your default 'From Email', you can use your Settings page to verify additional email addresses and select those as your default instead.

To do this, make sure you're in the admin portal (denoted by the cogs icon).

Then, navigate to MANAGE ACCOUNT.

Scroll down to the DEFAULT EMAIL OPTIONS table, and click CHANGE 'FROM' DOMAIN.

The SET 'FROM' EMAIL modal will open with instructions. You must contact support - support@seatrobot.com