Follow-Up on Additional Registration Questions

If you've created an event with additional registration questions, you may want to follow up with particular guests based on their answers those questions. The best way to do this is by sending an announcement email. 

To start, navigate to EMAILS.

Click SEND ANNOUNCEMENT.

Name your announcement, then press SAVE NAME. This is an internal name for your reference that won't be seen by guests. We'd recommend naming it something that will help you remember the content and purpose of the email, for future reference.

Click SELECT RECIPIENTS BY REGISTRATION QUESTION.

The SEARCH BY REGISTRATION RESPONSES pop up window will appear.

If you want to send this email to people who gave specific answers to a registration question, select FILTER FOR RESPONSES. (For example, if I wanted to follow up with everyone who chose a specific meal option)

If you want to send this email to people who did NOT answer 1 or more of your questions, select FILTER FOR NO RESPONSE. (For example, if I wanted to follow up with my guests who forgot to answer their questions)

Next, you'll choose the current status of the guests you want to include in this email. For more information regarding different guest states, refer to Filtering Guests by Status.

You'll most likely be sending your email to CONFIRMED GUESTS, but you can also send this email to waitlisted guests or declined guests.

Next, you'll want to select the question(s) that are relevant to your email. 

For example, if I wanted to send an email to all my attendees who said that they required parking, I would choose the following:

• FILTER FOR RESPONSES

• CONFIRMED GUESTS

• DO YOU REQUIRE PARKING?

  • YES

In my case, I want to send a reminder email to all attendees that have not yet answered their registration questions. Therefore, I'll select the following:

• FILTER FOR NO RESPONSES
• CONFIRMED GUESTS
• Then, click SELECT ALL RESPONSES

Once all of the specifications in this modal match your intended recipients, click SUBMIT.

You'll land back in your announcement email table. Click CREATE EMAIL.

Write the copy for your email. We suggest crafting the subject line of the email in a way that will help your guests understand that the request is mandatory. 

For the body of the email, we recommend keeping it short, sweet and to the point, to ensure your guests answer the questions as quickly as possible, without getting distracted by superfluous content.

For more information on this process, refer to How to Compose Emails with ZenGRM.

Most importantly, it is imperative that you add the GUEST'S CONFIRMATION PAGE BUTTON and/or the GUEST'S CONFIRMATION PAGE LINK. If this is not included, your guests will not be able to answer their questions. You can find these merge fields by clicking the recipient fields icon.

Once you've composed your email, we highly recommend clicking SEND TEST EMAIL. For more information regarding this process, refer to Sending Test Emails.

Once you've sent yourself a test email and made any necessary amendments, click SAVE.

You'll land back in your announcement email table. Click SET LAUNCH TIME.

The SET LAUNCH TIME modal will appear. Choose your preference, then press SAVE.

For more information regarding launch times, refer to Sending Announcement Emails.

You'll land back in your announcement email table. Click LAUNCH.

The CONFIRM EMAIL SEND modal will open. Click CONFIRM.

Your announcement email will appear in the INVITE / EMAIL HISTORY table at the bottom of the page.

The recipients will receive your email in their inbox. They should click the MY DETAILS button to add or amend their answers to the additional registration questions, 

They will be redirected to their guest registration page. The INFORMATION SUBMISSION modal will appear immediately. They can add or amend their answers if needed, then click SAVE YOUR ANSWERS to submit them.

Thank you! If you have questions about this process, or any other features in ZenGRM, please reach out to support.