Purchaser-Initiated Refund Request

Ticket purchasers have the ability to request and initiate a refund without involving the event manager. 

To do this, they should find their ticket confirmation email. Once they find it, they should click the MY DETAILS button. 

They will be redirected to their guest registration page. In the right panel, they can view the refund policy for this event by clicking SEE EVENT REFUND POLICY.

The refund policy window will appear, detailing the specifics that are relevant to this event.

If they click REQUEST REFUND, the purchaser can initiate the refund request process.

They will have to click OK on this acknowledgment window to continue the request.

Another window will appear to confirm that the email has been sent.

They will receive an email with the subject line 'Important: Your Ticket Refund'. If they open that email, they must click REQUEST REFUND to complete the process.

The purchaser will be redirected to a new page. They will be prompted to enter: 

• the email they used when they purchased the ticket(s)
• the last 4 digits of the card they used to purchase the ticket(s)
• a brief reason for their refund request
• then press SUBMIT

The purchaser will receive the following email in their inbox with the subject line 'Your Refund Request Has Been Submitted' to let them know that the refund request was received and initiated.

Thank you! If you have questions about this process, or any other features in SeatRobot, please reach out to support.