Purchaser-Initiated Refund Request

Ticket purchasers have the ability to request and initiate a refund without involving the event manager. 

To do this, they should find their ticket confirmation email. Once they find it, they should click the MY DETAILS button. 

They will be redirected to their guest registration page. In the right panel, they can click REQUEST REFUND.

The refund policy modal will open, detailing the specifics of the policy that has been applied to this event. If the purchaser wants to proceed with the refund process, they can click REQUEST REFUND.

An additional modal will appear reminding the purchaser to check their email to complete the refund process. They must click OK to proceed.

They will receive an email with the subject line 'Important: Your Ticket Refund'. If they open that email, they must click REQUEST REFUND to complete the process.

The purchaser will be redirected to a new page. They will be prompted to enter: 

• the email they used when they purchased the ticket(s)
• the last 4 digits of the card they used to purchase the ticket(s)
• a brief reason for their refund request
• then press SUBMIT

The REFUND REQUEST SUBMITTED modal will open. Click CLOSE to proceed.

The purchaser will receive the following email in their inbox with the subject line 'Your Refund Request Has Been Submitted' to let them know that the refund request was received and initiated.

Thank you! If you have questions about this workflow, or any other features in ZenGRM, please contact support@zengrm.com