Managing Refunded Guests

As an event manager, you have visibility over your refunded guests. To do this, first navigate to GUEST LIST.

To view your refunded guests, click the FILTER icon to expand the dropdown menu options. Then, click VIEW REFUNDED.

The guest list will now display only refunded guests. If you click the pencil icon that corresponds with their name, you can access more details about their refund process.

The NOTES FOR... window will appear and display details about the refund. For example, we can see that Zoe Carver initiated the refund herself via her guest page on 7/17/2025. If you want to add your own note, you can do so in the provided textbox, then click ADD NOTE.

If the refund was initiated by a SeatRobot user, the NOTES FOR... window will display the name of the user and the note they added when activating the refund.

You can also see additional refund details by clicking the ticket icon that corresponds with the guest's name.

The TICKET DETAILS window will appear. We can see that the purchaser paid $200, and received a $50 refund. This means that in this example the refund policy applied to the event allowed them to receive a 25% refund at the time they requested it. For more details on this process, refer to Creating a Refund Policy.

If you navigate to TICKETS, the number of used tickets will have decreased by 1. This allows the refunded ticket to be purchased by someone else, while maintaining your event ticket limits. 

If you navigate to STATUS, and click SHOW / HIDE REPORTS, I can monitor my accounting. The PAID INCOME denotes the net revenue after all the refunds have been taken into account. In the reporting, refunds are highlighted in yellow rows.

The AMOUNT and REFUND columns denote how much a purchaser was refunded. You can match purchasers to their refund via the email address in the CUSTOMER column. If you click the pencil icon next to a customer's email, the NOTES FOR... window will appear with details of the refund.

If you click the icon in the TICKET column for any transaction, the details of that transaction will appear in the TICKET DETAILS window.

If I click the ticket icon of an active guest, the TICKET DETAILS window appears, and I can click REQUEST REFUND to initiate the refund process for this guest.

Thank you! If you have questions about this process, or any other features in SeatRobot, please reach out to support.