Decline a Guest

To mark a confirmed, waitlisted or outstanding guest as declined, first navigate to GUEST LIST.

If a guest is invited to your event, and declines the invite, they appear in the guest list in red. You can also manually decline people. To do this, check the box next to the guest(s) you want to decline, then click the DECLINE button (the red thumbs down icon).

After manually declining the guests, they will appear in red. 

If your event is ticketed, there will be an extra barrier when declining the guest. The DECLINE PAID GUEST modal will open. You must follow these steps:

• Check the box next to I INTEND TO SUBMIT A MANUAL REFUND FOR THIS GUEST.
• Type in the amount of money you intend on refunding the guest in the provided textbox.
• Type in a note for yourself / your team indicating the reason for their decline.
• Click DECLINE PAID GUEST.

The guest will appear as declined in your guest list.

If you navigate to STATUS, you can see how this changes the accounting.

If you click SHOW/HIDE REPORTS, the window will expand and show how declining this guest affected the accounting for your event.

In addition, if you navigate to TICKETS, you can see that the number of available tickets has been updated to make the declined guest's ticket available again for another purchaser.

Thank you! If you have questions about this process, or any other features in ZenGRM, please reach out to support.