ZenGRM Sub-Processors

Effective: January 10, 2022

To support delivery of our Services, 13th & 8th Software Development LLC. (ZenGRM) may engage and use data processors with access to certain Customer Data (each, a "Sub-processor").

This page provides important information about the identity, location and role of each Sub-processor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service or superseding written agreement between Customer and ZenGRM (the "Agreement").

Third Parties

ZenGRM currently uses third party Sub-processors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Sub-processor, ZenGRM performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Sub-processors

ZenGRM may use the following Sub-processors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity Name:
Amazon Web Services, Inc.
Subprocessing Activities:
Cloud Service Provider
Entity Country:
United States

Entity Name:
MongoDB, Inc.
Subprocessing Activities:
Cloud Service Provider
Entity Country:
United States

Other Sub-processors

ZenGRM may use the following Sub-processors to perform other Service functions:

Entity Name:
Google LLC
Subprocessing Activities:
Cloud Service Provider
Entity Country:
United States

Entity Name:
Slack Technologies, Inc.
Subprocessing Activities:
Cloud-based Communications Services
Entity Country:
United States

Entity Name:
Solarwinds Inc
Subprocessing Activities:
Cloud-based Log Management Services
Entity Country:
United States

Entity Name:
Stripe, Inc.
Subprocessing Activities:
Cloud-based Payment Processing Services
Entity Country:
United States

Entity Name:
Zendesk, Inc.
Subprocessing Activities:
Cloud-based Support Agent Services
Entity Country:
United States

Updates

As our business grows and evolves, the Sub-processors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.