Some of my guests forgot to submit their plus one's information. How can I track this down?

If you create an event that allows your guests to bring a plus one, you will likely have some guests who forget to submit their plus one's contact details. With ZenGRM, you can easily follow up with the primary guests to track down this information.

For more information regarding plus ones for free events, refer to Guests per Registration. 

For more information regarding plus ones for ticketed events, refer to Individuals Included.

For example, I am looking at my guest list. I have noticed that many guests don't have their plus one's details submitted. I know this because they are listed as HELD in the guest status dropdown bar.

My event is high-security. Therefore, I need first and last names from all guests for badging purposes. I am going to send an email to the primary guests (the people who initially signed up or were invited to the event) who have not submitted their plus one's contact details.

To do this, first navigate to EMAILS.

Click SEND ANNOUNCEMENT.

The NAME YOUR ANNOUNCEMENT EMAIL modal will appear. This is an internal name for your reference that will not be seen by guests. We recommend naming it something that will help you remember its content and purpose. Once you've typed the name into the textbox, click SAVE NAME.

The announcement email table will appear. Click SELECT RECIPIENTS BY TYPE / TAG.

The SELECT RECIPIENTS BY GROUPS / TAGS modal will open. Check the box next to PRIMARY GUESTS WITH UNCONFIRMED HELD GUESTS. Then, click SAVE SELECTION.

You'll land back in your announcement email table. Click CREATE EMAIL.

The ANNOUNCEMENT modal will open. Type the copy of your email into the provided area. For more information regarding this process, refer to How to Compose Emails with ZenGRM.

Because you are sending this email to primary guests with unconfirmed held guests, we'd recommend providing your guests with instructions for how to submit their guest's details (see example below).

As always, we'd recommend sending yourself a test email to ensure the copy and merge fields meet your specifications.

Once your email meets your event's specifications, click SAVE.

You'll land back in your announcement email table. Click SET LAUNCH TIME.

The SET LAUNCH TIME modal will open. Choose your launch time preference, then click SAVE.

Click LAUNCH.

The CONFIRM EMAIL SEND modal will open. Click CONFIRM.

Your email will appear in the INVITE / EMAIL HISTORY table at the bottom of the page. 

Thank you! If you have questions about this process, or any other features in ZenGRM, please reach out to support.